TITLE: Airport Administrative Assistant-Customer Service Clerk-Concierge
DEPARTMENT: Airport
REPORTS TO: Airport Manager
FLSA STATUS: Non-Exempt
SUPERVISES OTHERS: No
POSITION SUMMARY:
This position is responsible for coordinating and attending to the needs of airport flight crews, passengers, and visitors off the street as they arise. Additionally, assist the Airport manager with administrative duties. They will also support the execution of marketing initiatives that drive brand awareness and help achieve monthly marketing goals. This role is ideal for a creative, organized, and meticulous individual who enjoys contributing to a variety of activities.
MAJOR DUTIES:
· Develop and maintain vendor relationships with local caterers.
· Record and analyze flight operation statistics for the development of Market strategy.
· Establish relationships with hotels, car rental companies, and other hospitality vendors to improve customer experience.
· Coordinate, store, and deliver catering orders to flight crew.
· Coordinate flight crew and passengers transport to and from the airport.
· Coordinate and arrange the flight crew use of the crew car.
· Provide hospitality to flight crews and airport customers.
· Assist in the development and distribution of marketing materials, including promotional content, social media posts, website content, and other creative assets.
· Assisting with the execution of marketing campaigns across various channels.
· Assist with managing and growing social media accounts, engaging with followers, and monitoring the company’s online presence.
· Assist with planning and coordinating promotional events and marketing initiatives, collaborating with internal teams to ensure successful execution.
· Assist with compiling and tracking reports related to marketing campaigns, sales performance, and other relevant metrics.
· Assist Line crew routinely with customer service-related tasks.
SKILLS AND KNOWLEDGE REQUIRED:
· Ability to work independently.
· Knowledge of Administrative procedures
· Must be able to work collaboratively with diverse groups of individuals.
· Must be able to adjust to shifting priorities.
· Skills in using a computer and appropriate software.
· Ability to translate ideas into compelling visual and written marketing content while maintaining brand standards.
· Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools.
· Strong written and verbal communication skills.
· Ability to work effectively with the marketing team maintains visual consistency and brand alignment.
· Strong time-management skills with the ability to manage multiple tasks and deadlines.
· Ability to review data and identify trends is a plus.
· Aviation experience is preferred but not required.
· Must be flexible and available to work on weekends and after hours.
PREFERRED EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent
- 2 years customer service experience.
- Possession of or ability to readily obtain a valid driver's license issued by the State of South Carolina.
PHYSICAL DEMANDS:
· The work is typically performed while sitting, standing, walking, bending, crouching, or stooping.
ESSENTIAL SAFETY FUNCTIONS
It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.