Position Summary:

Will provide technical support and services for the Jasper County Communications Division. Incumbent is expected to install, maintain, troubleshoot, and repair various public safety communication systems (software, networking, peripherals, and hardware) that are required for providing services to the public and to our partner public safety agencies.

Major Duties:

• Routinely installs, maintains, troubleshoots, and repairs the various computers, peripherals, networking components, and software required for the 9-1-1 Phone System, Public Safety Radio System, Computer Aided Dispatching System, as well as any other devices and systems utilized in the day-to-day operations of the 9-1-1 Communications Center. 
• Routinely installs, maintains, troubleshoots, and repairs 800 Mhz radios, VHF pagers, and HAM radios, to include base stations, consoles and consolettes, portable radios and mobile radios such as those found in numerous types of vehicles and apparatus.
• Serves as a liaison between 9-1-1 Center, County IT Department, partner agencies, and vendors to implement, maintain, and upgrade various software products and hardware components as relates to the Communications Division.
• Provides general technical related services to the Communications Division.
• May function as a niche technical SME (Subject Matter Expert).
• Provides training to personnel as applicable for new software and equipment, and/or updates to existing products.
• Performs any other assigned tasks and duties assigned by the Communications Manager.

Knowledge Required:

• Minimum of three years related experience preferred.
• Previous experience of working in, or with, the field of Public Safety preferred. 
• Possess a working knowledge or ability to obtain a working knowledge of all Microsoft and Linux operating systems. 
• Possess a working knowledge or ability to obtain a working knowledge of public safety systems  (physical and virtual) and networking components and devices. 
• Possess a working knowledge or ability to obtain a working knowledge of 9-1-1 Phone Systems, Public Safety Radio Systems, Computer Aided Dispatch Systems, Record Management Systems, Automatic Vehicle Location Systems and GIS Systems.
• Possess working knowledge or ability to obtain working knowledge of mobile radio installation, networking, templates, building and programming and tuning.
• Knowledge of testing and troubleshooting electrical and system issues.
• Knowledge of commercial generators and uninterrupted power supplies preferred.
• Knowledge of telco services preferred.
• Knowledge of 2-way radios, controls, antennas, GPS, and other relevant public safety equipment and devices.
• Ability to assemble/disassemble trim, seats, headliners, and other vehicle components, and to properly route wiring, connect electrical fittings, install wiring harnesses, drill holes, solder, and perform the physical tasks associated with installations, maintenance, and troubleshooting of 2-way radios and other public safety equipment inside of vehicles and apparatus. 
• A+ certification preferred.
• MCSA or MCSE certification preferred.

Physical Demands:

The work is typically performed while sitting at a desk or console, standing, or walking. The employee occasionally lifts heavy objects, uses equipment requiring a high degree of dexterity, and distinguishes between shades of color.

WorkEnvironment:

The work is typically performed in a dispatch center that is often noisy and has dimly lit lighting.

Minimum Qualifications:

• Ability to occasionally lift heavy objects, which may be more than 75 lbs.
• Ability to work in an office environment, and tight spaces such as server racks, dispatch consoles, and inside of various types of public safety vehicles such as sedans, SUVs, ATVs, ambulances, and fire trucks.
• Ability to utilize a ladder, stepstool, and/or vehicle creeper.
• Ability to respond to unexpected IT issues that affect the 9-1-1 Center’s ability to provide critical life safety services to the public and partner agencies. 
• Ability to continuously learn new products, skills, and standards through documentation and through in person and remote training.

Application Procedure:

Only applicants submitting a fully completed Jasper County application will be considered.  Please submit documents to Jasper County Human Resources Office, P.O. Box 150, Ridgeland, SC  29936.  Applications are available on-line at www.jaspercountysc.org or, may be picked-up in person at the Jasper County Human Resources, Clementa C. Pinckney Government Building, 358 Third Avenue, Ridgeland, SC  29936. APPLICANTS WILL BE DRUG TESTED AND MUST SUCCESSFULLY PASS A CRIMIMINAL BACKGROUND CHECK.