Position Summary:
This position is responsible for supervising Communications Officers on an assigned shift and for monitoring and dispatching calls.
Major Duties:
· Answers 911 calls; receives and screens incoming telephone calls from the public and other public safety agencies; categories and prioritizes calls.
· Monitors weather conditions and makes the appropriate notifications.
· Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
· Supervises, directs, schedules, and evaluates the work of Communications Officers; reviews and approves time cards.
· Enters and retrieves data from the National Crime Information Center network; runs driver’s license and license plate requests for officers in the field; verifies identity of wanted persons.
· Reviews the work of assigned personnel for accuracy, thoroughness, and compliance with procedures; advises personnel on unusual or complex matters.
· Provides on-the-job training to Communications Officers; makes arrangements for training classes; maintains certification records.
· Receives, monitors, and dispatches radio communications traffic for EMS, Fire, and other law enforcement agencies, including all 911 calls.
· Runs criminal background checks.
· Verifies addresses.
· Prepares tapes of phone conversations and radio traffic as directed.
· Assists with developing and updating standard operating procedures.
· Handles immediate questions and complaints from citizens and customers.
· Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested to the National Crime Information Center (NCIC) network and the department computer system.
· Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.
· Reviews and validates paperwork
· Tests and monitors communications equipment; requests repairs as needed.
· Counsels and disciplines personnel.
· Relays information between all participating agencies.
· Performs other related duties as assigned.
Knowledge Required:
· Knowledge of applicable federal, state, and local statues and department policies and procedures.
· Knowledge of the regulations and procedures of state and national crime information centers.
· Knowledge of the geography and road system of Jasper County.
· Knowledge of the radio codes used in public safety work.
· Knowledge of standard operating procedures of customer agencies.
· Knowledge of dispatching procedures.
· Knowledge of emergency medical procedures.
· Skill in supervision.
· Skill in operating radio and communications equipment.
· Skill in operating a computer and standard office equipment.
· Skill in dealing with the public.
· Skill in maintain records and preparing reports.
· Skill in making decisions accurately and rapidly.
· Skill in oral and written communication.
Physical Demands:
The work is typically performed while sitting at a desk or console, standing, or walking. The employee occasionally lifts light objects, uses equipment requiring a high degree of dexterity, and distinguishes between shades of color.
WorkEnvironment:
The work is typically performed in a dispatch center that is often noisy and has dimly lit lighting.
Minimum Qualifications:
· Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
· Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.
· Possession of or ability to readily obtain SLED (South Carolina Law Enforcement Division), NCIC certification, South Carolina Criminal Justice Basic E-911, CPR, and First Aid.
Application Procedure:
Only applicants submitting a fully completed Jasper County application will be considered. Please submit documents to Jasper County Human Resources Office, P.O. Box 150, Ridgeland, SC 29936. Applications are available on-line at http://www.jaspercountysc.gov or, may be picked-up in person at the Jasper County Human Resources, Clementa C. Pinckney Government Building, 358 Third Avenue, Ridgeland, SC 29936. APPLICANTS WILL BE DRUG TESTED AND MUST SUCCESSFULLY PASS A CRIMIMINAL BACKGROUND CHECK.
If an accommodation is needed in order to participate in the application process, please contact the Human Resources Office.
JASPER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER