Communications Supervisor

  • Type:

    Full Time
  • Salary/Pay Rate:

    16.81 per Hour
  • Announcement Date:

    21/01/2022
  • Closing Date:

    Open Until Filled

Position Summary:

This position is responsible for supervising Communications Officers on an assigned shift and for monitoring and dispatching calls.

Major Duties:

· Answers 911 calls; receives and screens incoming telephone calls from the public and other public safety agencies; categories and prioritizes calls.

· Monitors weather conditions and makes the appropriate notifications.

· Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.

· Supervises, directs, schedules, and evaluates the work of Communications Officers; reviews and approves time cards.

· Enters and retrieves data from the National Crime Information Center network; runs driver’s license and license plate requests for officers in the field; verifies identity of wanted persons.

· Reviews the work of assigned personnel for accuracy, thoroughness, and compliance with procedures; advises personnel on unusual or complex matters.

· Provides on-the-job training to Communications Officers; makes arrangements for training classes; maintains certification records.

· Receives, monitors, and dispatches radio communications traffic for EMS, Fire, and other law enforcement agencies, including all 911 calls.

· Runs criminal background checks.

· Verifies addresses.

· Prepares tapes of phone conversations and radio traffic as directed.

· Assists with developing and updating standard operating procedures.

· Handles immediate questions and complaints from citizens and customers.

· Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested to the National Crime Information Center (NCIC) network and the department computer system.

· Dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of emergency personnel as appropriate.

· Reviews and validates paperwork

· Tests and monitors communications equipment; requests repairs as needed.

· Counsels and disciplines personnel.

· Relays information between all participating agencies.

· Performs other related duties as assigned.

Knowledge Required:

· Knowledge of applicable federal, state, and local statues and department policies and procedures.

· Knowledge of the regulations and procedures of state and national crime information centers.

· Knowledge of the geography and road system of Jasper County.

· Knowledge of the radio codes used in public safety work.

· Knowledge of standard operating procedures of customer agencies.

· Knowledge of dispatching procedures.

· Knowledge of emergency medical procedures.

· Skill in supervision.

· Skill in operating radio and communications equipment.

· Skill in operating a computer and standard office equipment.

· Skill in dealing with the public.

· Skill in maintain records and preparing reports.

· Skill in making decisions accurately and rapidly.

· Skill in oral and written communication.

Physical Demands:

The work is typically performed while sitting at a desk or console, standing, or walking. The employee occasionally lifts light objects, uses equipment requiring a high degree of dexterity, and distinguishes between shades of color.

WorkEnvironment:

The work is typically performed in a dispatch center that is often noisy and has dimly lit lighting.

Minimum Qualifications:

· Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

· Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years’ experience or service.

· Possession of or ability to readily obtain SLED (South Carolina Law Enforcement Division), NCIC certification, South Carolina Criminal Justice Basic E-911, CPR, and First Aid.

Application Procedure:

Only applicants submitting a fully completed Jasper County application will be considered.  Please submit documents to Jasper County Human Resources Office, P.O. Box 150, Ridgeland, SC  29936.  Applications are available on-line at  http://www.jaspercountysc.gov or, may be picked-up in person at the Jasper County Human Resources, Clementa C. Pinckney Government Building, 358 Third Avenue, Ridgeland, SC  29936. APPLICANTS WILL BE DRUG TESTED AND MUST SUCCESSFULLY PASS A CRIMIMINAL BACKGROUND CHECK.

If an accommodation is needed in order to participate in the application process, please contact the Human Resources Office.

JASPER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER